Refund policy
SOU SIK purchases
The SOU SIK-specific terms below apply to new SOU SIK purchases. Other products follow the general policy further below. Orders remain subject to the terms presented at purchase.
Returns and refunds
For purchases from Kickgems, request return approval through Kickgems support within 7 days of delivery. Include proof of purchase. Return items unused, with tags, all parts and their original packaging. Contact us before sending anything back; we will provide the return address and instructions.
For non-defective returns, you pay return transport, customs and taxes. Original shipping charges are deducted from the refund. Used, damaged or incomplete returns, and returns arriving more than 30 days after delivery, may receive only a partial refund.
Incorrect items and missing parcels
Report a wrong item or colour within 7 days of delivery. Provide a photograph showing the product and the tracking number written on paper. If the parcel has not arrived 30 days after shipping, contact Kickgems with its tracking details.
Cancellations and refunds
Orders already dispatched cannot be cancelled in transit. An approved return is required, at your expense if the item is unwanted. We inspect returns before deciding approval. Approved refunds go to the original payment method within 10 business days; bank processing may take longer. Contact us if 15 business days have passed since approval.
General policy for other products
Thank you for shopping at Kickgems (operated by Tomeet LLC).
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
Return Window
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition that you received it.
- The item must be unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at support@kickgems.store. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Please note that customers are responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.
Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right at no additional cost to you.
Refund Process
We will notify you once we have received and inspected your return. We will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact Information
If you have any questions about our return policy, please contact us:
- Email: support@kickgems.store
- Company: Tomeet LLC
- Address: 30 North Gould Street, Sheridan, WY 82801, United States